Jayshree Venkatesan CGAP

Jayshree Venkatesan has extensive global expertise in developing customer-centric practices for financial services providers. She has worked for more than a decade the private, nonprofit, and academic sectors to expand financial services to low-income and underserved households. At CGAP, Ms. Venkatesan works on developing customer outcomes frameworks that can be adopted by regulators and financial services providers.

Ms. Venkatesan has worked on a report on consumer financial capability for the Center for Financial Inclusion at ACCION. She is currently working on barriers to adopting digital payments at the last mile with Cashless Catalyst. She also researches issues on customer protection and privacy for Dvara Trust. She is an independent director on the Board of Centrum Microcredit Private Limited, a wholly owned subsidiary of the Centrum Group. Ms. Venkatesan was the chief executive officer and founding member of IFMR Mezzanine Finance (now a part of Dvara Trust), where she was involved in structuring the first Indian mezzanine fund that invested in microfinance institutions.

Ms. Venkatesan holds a Master’s in Business Administration from MDI, Gurgaon, and a Bachelor’s in Mathematics from Mumbai University. She is based in India. She is fluent in Hindi, Tamil, and Kannada.