Eric Duflos
Senior Financial Sector Specialist
CGAP
Eric Duflos leads CGAP’s work on consumer protection, from policy, industry and customer perspectives, ensuring that financial services have positive outcomes for customers.
Eric has 27 years of experience in advancing financial inclusion and economic development. His most recent position was director of the office of the UNSGSA, H.M. Queen Máxima of the Netherlands, where he managed a team of staff and consultants working on fintech and digital finance for underserved segments. He also helped the UNSGSA design and launch the CEO Partnership for Economic Inclusion, which regroups 10 major global companies. Prior to this, Eric has held several positions within CGAP, including regional representative for East Asia and the Pacific based in Singapore. Eric’s research and advice have focused on policy and regulatory issues, digital finance, customer centricity, and aid effectiveness. He has authored numerous articles and publications on these topics and taught policy and regulation issues at the Turin/Boulder course, Sciences-Po Paris, and universities in Singapore.
Before joining CGAP, Eric worked seven years in the Lao PDR to support the emergence of financial inclusion with UNCDF, the Bank of Lao PDR, and the World Bank. He holds a master’s degree in management from EM Lyon, and a master’s in economics and international relations from SAIS, Johns Hopkins University.
