DESIGNING EFFECTIVE GRIEVANCE REDRESS

Do In-app GRMs Work For Constrained Users Of UPI?

Blogs

Rethinking GRMs for UPI
How constrained users engage with the GRMs of UPI Apps
UPI in-app grievance redress mechanisms
UPI services for constrained users

OPINIONS

UPI’s democratised
Legal liability for fraud in digital payments
UPI databases should be interactive
Ways to curb scams over UPI
Family,Health,And,Life,Insurance,Concept.,Wooden,People,Represent,Parent

REPORT

Building an Effective UPI In-App GRM for India’s Consumers
UPI in-app grievance redress mechanisms