Independent Research and Policy Advocacy

Policy initiatives

Center For Customer Protection

This program focuses on solutions that speak to the changing landscape of issues pertaining to financial customer protection in India. It studies how institutional practices in customer protection can build trust and confidence to increase uptake and usage of formal financial products and services among low-income, rural, and women consumers.

Aishwarya Narayan

RESEARCH ASSOCIATE

Aishwarya Narayan

RESEARCH ASSOCIATE

Aishwarya Narayan

RESEARCH ASSOCIATE

Aishwarya Narayan

RESEARCH ASSOCIATE

Aishwarya Narayan

RESEARCH ASSOCIATE

Aishwarya Narayan

RESEARCH ASSOCIATE

Aishwarya Narayan

RESEARCH ASSOCIATE

Aishwarya Narayan

RESEARCH ASSOCIATE

Early Writings

Our Work

June 4, 2026 | Dvara Research

In this blog, the author has attempted to summarise the vast literature on the determinants of financial inclusion using a framework developed by Moscona et al (2026).

June 4, 2026 | Dvara Research

In this blog, we trace the emerging contours of India’s domestic approach to governing AI in finance and identify the priorities that should shape the next phase of policy thinking, in light of alarm bells triggered by Mythos, and OpenAI’s cybersecurity initiative, Daybreak.

June 1, 2026 | Dvara Research

The growing prominence of Responsible and Trustworthy AI (RTAI) frameworks reflects increasing recognition of these harms. Contemporary RTAI approaches recommend safeguards across the lifecycle of AI systems to ensure explainability, transparency, contestability, auditability, and human oversight, while reducing the potential for bias and discrimination.

June 1, 2026 | Dvara Research

The Draft Amendments provide detailed guidance to relevant regulated entities (REs) on the loan recovery process, including mandatory certification for recovery agents, safeguards against harassment, grievance redressal mechanisms, and compensation for wrongful use of technology-based mechanisms.

May 25, 2026 | Dvara Research

This is Part 3 of a 3-part series on the recently released NCAER-MFIN report, "Assessing the Effectiveness of Regulated Small Borrowing in India". In this blog, we examine issues related to measurement and empirical strategy.

May 25, 2026 | Dvara Research

This is Part 2 of a 3-part series on the recently released NCAER-MFIN report, "Assessing the Effectiveness of Regulated Small Borrowing in India". In this blog, we turn to some of the broader claims advanced in the report regarding the wider benefits of microfinance and assess whether these claims hold up when situated in a broader empirical context.

May 25, 2026 | Dvara Research

This is Part 1 of a 3-part series on the recently released NCAER-MFIN report, "Assessing the Effectiveness of Regulated Small Borrowing in India" (March 2026).

May 18, 2026 | Dvara Research

In response to the public consultation, we argue that borrower over-indebtedness is a customer protection concern that must be explicitly recognised in the revised E&S Framework.

May 10, 2026 | Dvara Research

In this response, we present our comments to the paper. We divide our comments into three sections.

May 7, 2026 | The Hindu Business Line

Static safeguards, targeting discrete acts of fraud, will only spur fraudsters to probe other vulnerabilities

  • Detecting Over-Indebtedness while Monitoring Credit Markets in India

  • Detecting Over-Indebtedness while Monitoring Credit Markets in India

  • Detecting Over-Indebtedness while Monitoring Credit Markets in India

  • Detecting Over-Indebtedness while Monitoring Credit Markets in India

  • Detecting Over-Indebtedness while Monitoring Credit Markets in India
  • Detecting Over-Indebtedness while Monitoring Credit Markets in India

  • Detecting Over-Indebtedness while Monitoring Credit Markets in India

  • Detecting Over-Indebtedness while Monitoring Credit Markets in India

  • Detecting Over-Indebtedness while Monitoring Credit Markets in India

  • Detecting Over-Indebtedness while Monitoring Credit Markets in India
  • Detecting Over-Indebtedness while Monitoring Credit Markets in India

  • Detecting Over-Indebtedness while Monitoring Credit Markets in India

  • Detecting Over-Indebtedness while Monitoring Credit Markets in India

  • Detecting Over-Indebtedness while Monitoring Credit Markets in India

  • Detecting Over-Indebtedness while Monitoring Credit Markets in India