Home - Dvara Research

Need a more flexible AePS environment

Hindustan Times

While the Aadhaar Enabled Payment System (AePS) has emerged as the foundational technology enabling cash-in cash-out (CICO) across the country, efforts by bad actors to defraud banking customers through it continue to be a pressing

25/10/2024

UPI’s democratised cashless payments but not grievance redressal

Moneycontrol

Medium-to-low digital proficiency users experience anxiety when they have to use in-app mechanisms to deal with problems. It has got to do with designs that do not account for user proficiency and expectations. A few

16/10/2024

Could we be doing better with consent?

Dvara Research

This blog presents a self-assessment checklist targeted at UI/UX designers and AA product managers, enabling them to surface gaps in the design of their consent artefacts especially in relation to the vulnerable customer.

16/10/2024

Rethinking GRMs for UPI: Prototype Design

Dvara Research

This is the second in a series of blogs which describe our efforts towards building an effective in-app GRM for India’s consumers

04/10/2024

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Researcher In Focus

Aishwarya Narayan

Senior Research Associate

Expertise

Social Protection Initiative

Center For Customer Protection, Report, Research Reports

Do UPI In-App Grievance Redress Mechanisms work for constrained users?

31/03/23

Blogs, Center For Customer Protection

An Agent Success Framework – Part I: Why must agent networks offer access to reliable CICO services?

29/03/23

Researcher’s Portfolio

About Dvara Research

Dvara Research is an independent, non-partisan, not-for-profit policy research institution based in India. Its mission is to ensure that every low-income household and every small enterprise has complete access to suitable financial services and social security through a range of channels that enable them to use these services securely and confidently.

Since 2008, Dvara Research has deeply analysed, and carefully written about, financial inclusion and social protection in India from policy, regulatory, and practitioner perspectives that are anchored to its mission.

Its work has gained the admiration and respect of policymakers and regulators, and since its inception, Dvara Research has been a research-partner of choice for such key policy-making bodies as the Reserve Bank of India, Securities and Exchange Board of India, Pension Fund Regulatory and Development Authority etc.