This project developed a survey-based monitoring tool to enable self-regulatory organisations (SROs) to monitor the activities of microfinance institutions (MFIs), with a particular focus on risks to customers. The project was initiated in the context of significant regulatory changes that resulted in major revisions to how MFIs underwrite. The impact of these regulations on borrowers, therefore, remained to be understood. A systematic tool was thus needed to capture their impact, both as a point-in-time exercise and through continuous assessment. The tool was piloted with six members of Sa-Dhan, one of the two SROs for microfinance institutions. Given the efficacy of the tool, Sa-Dhan subsequently scaled it to six additional members.
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