Legal liability for fraud in digital payments
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The framework should provide adequate compensation to victims, while investigative action continues in tandem
Assessing the Performance of PMJJBY and PMSBY: A Systems-Level Approach
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The objective of this policy brief is to summarise learnings from fieldwork conducted in Rajasthan and Gujarat towards (i) building evidence on the customer protection issues in the sale and servicing of the two insurance schemes and (ii) bringing to the forefront the structural issues on the supply-side that are holding back Financial Service Providers (FSPs) from offering high-quality service in the context of these two schemes.
Assessing the Performance of PMJJBY and PMSBY: A Systems-Level Approach
The objective of this deck is to summarise learnings from fieldwork conducted in Rajasthan and Gujarat towards (i) building evidence on the customer protection issues in the sale and servicing of the two insurance schemes and (ii) bringing to the forefront the structural issues on the supply-side that are holding back Financial Service Providers (FSPs) from offering high-quality service in the context of these two schemes
UPI databases should be interactive
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Stakeholders should gather a common set of data points for each complaint, distinct from their data objectives
Building an Effective UPI In-App GRM for India’s Consumers
![digitalizing](https://dvararesearch.com/wp-content/uploads/2024/03/old-woman.png)
In this study, we focus on whether consumers use the grievance mechanisms provided in UPI apps in smartphones, and whether those mechanisms make for an easily navigable grievance redress journey ending in satisfactory resolution.
Agriculture Finance in India: A Landscape Review of Challenges & Opportunities
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How can finance be designed and structured for agriculture, farmers, agricultural households, agrarian communities and the larger economy so as to ensure economic equity, social well-being, and environmental sustainability?
Ways to curb scams over UPI
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Positive frictions while authorising transactions will give users some time before approving payment
A High-Frequency Cashflow Analysis of Low-Income Households in India
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This paper aims to document the unique characteristics of the financial lives of low-income households in India. It focuses on the intra-year fluctuations in income that are faced by these households owing to the precarity of their occupations.
Fresh Credit Decisioning Ideas Needed For Final Push Towards Financial Inclusion
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For two decades, India has doubled down on the policy prescription of providing financial ‘last-mile access’ to its rural and poor citizens. Has the effort succeeded? It depends on who you ask.
Life insurance and the importance of proper disclosures
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This will inspire more consumer trust, and enhance transparency among agents