A Convening on ‘Emerging Customer Risks in Digital Lending’ was conducted on April 22nd and 23rd, 2021, by Dvara Research Foundation in collaboration with the Consultative Group to Assist the Poor (CGAP). This virtual roundtable aimed to have a conversation with the ecosystem players about the nature and extent of customer risks in the digital lending space. The workshop saw participation from five unregulated1 fintechs that partner with lending institutions, four non-banking financial companies (NBFCs) that either specialise in digital loans or partner with fintechs for providing digital loans, one small finance bank (SFBs), one scheduled commercial bank, academics, researchers, and consumer protection advocates. This document summarises the discussion that occurred during the workshop. As the discussion was bound by Chatham House Rules, the document does not make any attributions to individual participants.
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