Beni Chugh heads the Future of Finance Initiative. Her work focuses on identifying systemic stability and consumer protection concerns in digital finance. Beni holds a Master’s in Public Policy from NLSIU, Bangalore and an M.A in Development Economics from the South Asian University, New Delhi.
This paper provides a conceptual framework for citizen- centricity, breaking it down into system- level design features. It provides case studies of three SP- DPIs in the Indian context, and surfaces crucial learnings about their design.





