Measuring Financial Inclusion: A project report
Despite significant policy support for financial inclusion, there is little evidence about what has been achieved by way of knowing which households and individuals are financially included, or what is the impact of such inclusion on these persons.
Suitable or unsuitable? Understanding the role of credit in finances of low-income households
Low-income households seek loans often, but credit is suitable if it helps sustain or improve financial well-being. This is what must be ensured by lenders, regulators & policymakers.
Financial Inclusion Measurement: Deepening the Evidence
The Inclusive Finance India Report is a comprehensive and well-researched account on cumulative progress made in India toward reaching the ambitious goal of universal financial inclusion.
Financial Services Can Be More Humane
Tremendous efforts have gone into creating new authoritiessuch as the Central Consumer Protection Authority.
Why financial service providers, policy makers must evolve to better serve low-income households
Low-income households work with irregular income inflows, resulting in shrinking financial planning horizon and necessitating frequent decisions in response to frequent changes.
The behavioural mechanics that make notice-and-consent models ineffective
In this post, we present our findings from our literature review based on which we conducted the behavioural study.
Designing effective consent artefacts under the Account Aggregator framework
Dvara Research and Final Mile are collaborating on a behavioural science informed primary study to unpack the barriers that customers currently face in engaging with and understanding consent artefacts.
Understanding new-to-UPI users’ experiences with UPI-based digital payment apps
While the usage of UPI-based payments has been steadily increasing, the experiences of new-to-UPI users are relatively less examined.
Making UPI payments more customer-centric for new-to-UPI users
This study was conducted through a donation from WhatsApp Pay. All material created under this study is made available as a public good, accessible through this page.
What is the ‘Jan Dhan Account-Aadhaar-Mobile’ trinity & has it aided India’s war on poverty?
‘JAM’ trinity facilitates direct benefit transfers of welfare subsidies into bank accounts of poor, but teething issues have kept the programme from realising its true potential.