Workshop on Building Effective In-App UPI GRMs
Dvara Research hosted a workshop titled “Building Effective In-App UPI GRMs” on 18th October at Bangalore International Centre. The workshop was organised as a culmination of our project, which aims to solve grievance redress issues faced by consumers while using Unified Payments Interface (UPI) applications. Organized with a user-centric approach, it sought to address the growing need for more efficient, transparent, and responsive grievance redress systems within India’s UPI ecosystem.
The workshop was attended by UI/UX designers, financial product managers and third-party application providers. Training was conducted by (brief profiles and names). A special address was given by Punitaa Chadha, Senior Lead for Fintech Solutions at the National Payments Corporation of India (NPCI).
The workshop served as a platform for bridging theoretical research and practical applications, enabling stakeholders to co-create solutions aimed at improving grievance redress mechanisms in UPI applications.
To read the workshop proceedings, click here
To know more about the project click here
WORKSHOP TRAINERS
Achyutha Sharma
Achyutha has over 18 years of experience in research, strategy and design. He has led large teams in UR/ UXR and closely collaborated with leadership to drive business impact. He has built depth in research and strategy through his work in the social sector; especially among the billion-users demographic across sectors such as livelihoods, education, water & sanitation, B2C products and health. Furthermore, his commercial sector experience has given him invaluable insights into Indian consumers and B2B markets. Achyutha’s work has been published in books such as ‘Feminist Futures’, and ‘History of UX Research in India’. Achyutha is also the founder of User Research India, a platform to educate and engage tech stakeholders about the value and impact of user research. .
Narayan Gopalan
With over 16 years of experience, Narayan has helped startups, SMEs, and worldwide corporations transform ideas into innovative digital products and services. His expertise lies in Interaction Design; creating engaging user experiences that cater to the unique needs of each client. He is currently the founder of Interaction Design Ideas, a design consulting firm working across sectors. Narayan is also the co-founder of DesignUP, India’s largest conference for designers. His role was crucial in growing the attendee count from 200 in 2016 to 2000 in 2020.
