This is the second in the series of posts under the topic “Understanding the KGFS Customer”. The author, Sowmya Vedula, of IFMR Rural Finance, presents data regarding KYC documents (both ID and address proof documents) furnished by potential customers when they enrol with KGFS. The author also presents data of existing financial services that customers were already availing at the time of visiting KGFS. The information is as declared by the customer at the time of enrolment or at the time of any periodic data updation.
This blog post displays data of all enrolled members of the three KGFSs, Pudhuaaru (Tamil Nadu), Dhanei (Orissa) and Sahastradhara (Uttarakhand), obtained from the datasets of the Customer Management System (CMS).
• Data considered for this post is as of September 20th 2011
• The enrolment statistics for the three KGFSs is: Pudhuaaru – 126,082; Dhanei – 24,793; Sahastradhara – 18,404; Total=169,279
ID Proof Documents
ID proof documents are collected from customers during enrolment with KGFS. Voter ID is the most commonly submitted ID proof document across the three geographies. The major document in the ‘Others’ category for Pudhuaaru and Dhanei are driving licence, bank passbook, PAN card and passport, while for Sahastradhara it is driving licence, PAN Card and passport.
The ‘Panchayat Certificate’ category comprises of letters obtained from a gazetted officer or the Panchayat Head or the Village Admin officer (VAO). Slightly more than 10% of all enrolments in Pudhuaaru and Dhanei used this category of ID proof. In Pudhuaaru, 72% of these enrolments were by females while in Dhanei, females in this category formed only 41%. A major portion of these enrolled customers were labourers or housewives.
PAN card (Permanent Account Number issued by the Income Tax Department) applications had been facilitated by the KGFS branches for its customers up to March 2010.
Address Proof Documents
The break-up of the document types collected as address proof are given above. The major document types in the ‘Others’ category for Pudhuaaru and Dhanei are driving licence, bank passbook and passport, while for Sahastradhara it is driving licence and passport.
Other financial services
The above charts give information about other financial services being availed by the KGFS Customer – bank account and other loans. The breakup of the source of the loans is given in the panel on the right.