DBT schemes need a digital grievance redressal system
DBT schemes are meant to ride on digital rails to facilitate smooth direct cash transfers. However, transfers are not always smooth.
Towards designing UPI services for constrained users
This blog post summarises literature regarding users who are most likely to face difficulties in using digital payments, and some design principles and best practices that could simplify digital payment interfaces.
Payment Failures in Direct Benefit Transfers
Our recently concluded State of Exclusion study finds that payment failures during the back-end processing of a Direct Benefit Transfer (DBT) payment are a significant concern. In this blog piece, we highlight the broad takeaways to help the reader better understand the landscape of payment failures.We also set out some broad recommendations to be taken into consideration by the National Payments Corporation of India (NPCI) to improve the chances of a successful DBT payment.
Approaches to Assessing Household Income for Microfinance Clients
The Microfinance sector is gearing up for change as the recent RBI (Regulatory
Framework for Microfinance Loans) Directions, 2022 has put in place comprehensive
regulations to ensure customer protection
Note on RBI’s Prompt Corrective Action Framework for Non-Banking Financial Companies
In this note, we discuss how the current approach of the PCA framework is inconsistent with the objectives it seeks to achieve.
Banking | Are Indian investors of a lesser god?
By requiring only limited public reporting on asset quality, banks in India have enjoyed a level of opacity that banks in other jurisdictions do not
Financial portfolio of Indian households – A data book
This data book compiles trends on household participation in formal financial services over the last few years.
State of Exclusion : Delivery of Government-to-Citizen Cash Transfers in India
This report, a compilation of all our key learnings from field engagements spanning 7 states, attempts to bring the last mile to the fore of policy discussions on social protection entitlements and their delivery.
Govt linked JAM to DBT but the blindspot of ‘exclusion’ emerged. Here’s how to plug it
Large-scale scams in PM-Kisan suggest there’s vast leakage in DBT advantages. While inclusion errors are being tracked, exclusion should take priority.
Incremental Adoption of Managed Competition in Germany
In this paper, we document the experience of Germany’s SHI system with managed competition and the challenges faced by this sub-system in faithfully implementing the principles of managed competition as originally envisioned by Enthoven.
