Need a more flexible AePS environment

While the Aadhaar Enabled Payment System (AePS) has emerged as the foundational technology enabling cash-in cash-out (CICO) across the country, efforts by bad actors to defraud banking customers through it continue to be a pressing concern
UPI’s democratised cashless payments but not grievance redressal

Medium-to-low digital proficiency users experience anxiety when they have to use in-app mechanisms to deal with problems. It has got to do with designs that do not account for user proficiency and expectations. A few changes could uplift the experience for all users
SEBI’s proposed changes can spruce up investment advisory regulations

The new proposals can significantly increase the number of RIAs by relaxing the requirement of having a Master’s degree and prior work experience and by lowering net-worth requirements.
Legal liability for fraud in digital payments

The framework should provide adequate compensation to victims, while investigative action continues in tandem
UPI databases should be interactive

Stakeholders should gather a common set of data points for each complaint, distinct from their data objectives
Ways to curb scams over UPI

Positive frictions while authorising transactions will give users some time before approving payment
Fresh Credit Decisioning Ideas Needed For Final Push Towards Financial Inclusion

For two decades, India has doubled down on the policy prescription of providing financial ‘last-mile access’ to its rural and poor citizens. Has the effort succeeded? It depends on who you ask.
Life insurance and the importance of proper disclosures

This will inspire more consumer trust, and enhance transparency among agents
Women’s financial inclusion is not understood
Policymakers should go beyond economics to look at sociological and anthropological aspects of how women negotiate finance.
Why customer protection is central to financial inclusion
India needs a robust and comprehensive financial customer protection regime, which it currently lacks. Imagine the following scenario. Raja and Rani are a low-income householder couple with two children in elementary school. They also take care of Raja’s ailing mother. The household’s monthly income is ₹20,000.