The previous blog post in this series had presented some insights from our review of case law relating to financial products and services.

The power of ideas cannot be undermined. While the people and the events linked to them may wither, ideas can live for eternity.

In the previous blog post of the KGFS Model Incubation series, we drew out the implications of mapping the GDP of a branch’s service area on strategic decisions related to district selection, branch potential, product suitability and customer centricity.

The Report of the Committee on Comprehensive Financial Services for Small Businesses and Low Income Households (CCFS) was submitted to the Reserve Bank of India (RBI) in January this year.

This post is the third in a series on Social Security for the Indian Unorganised Sector.

This post is the first in a series on Social Security for the Indian Unorganised Sector.

The Mor Committee Report offers a radical take on client protection, built around the concept of a legal right to suitability.

The Committee on Comprehensive Financial Services for Small Businesses and Low Income Households, set up by the RBI in September 2013, was mandated with the task of framing a clear and detailed vision for financial inclusion and financial deepening in India.

This post is in response to an article, “Loan Defaults Versus Over-indebtedness in Rural Tamil Nadu”, published on the CGAP blog on June 10th, 2013.

On a recent visit to MFIs working in eastern Uttar Pradesh, we chanced upon some great innovations and field practices, which are clearly taking customer focus to the next level. In this post, I elaborate on the innovation we saw at Utkarsh Microfinance in Varanasi.