Towards Customer-Centric KYC: RBI’s 2025 Amendments from a Financial Inclusion Lens
In this blog post, we analyse the changes in the direction and weigh them through the lens of customer protection and long-term sustainability. We also offer suggestions on streamlining the KYC updation (re-KYC) exercise without adding to systemic risks.
Response to the Department of Post’s DHRUVA Policy Document
In this document, we present our response to the policy document on DHRUVA (Digital Hub for Reference and Unique Virtual Address): The Digital Address DPI, hereafter referred to as the ‘policy document’, published by the Department of Posts in May 2025.
Comments to the Consultation Paper on Guidelines for Responsible Usage of AI/ML In Indian Securities Markets, dated 20 June 2025
The Consultation Paper sets out the landscape of use cases of AI prevalent in the Indian Securities Market.
Responsible AI in digital lending
Fairness, explainability and human-in-the-loop principle are vital elements of Responsible AI
Our Observations on the Draft Banning of Unregulated Lending Activities (BULA) Act by the Ministry of Finance (MoF), GoI
On 13 December 2024, the Ministry of Finance, Government of India (MoF) released the draft Banning of Unregulated Lending Activities (BULA) Act. This aligns with recommendations made in the Report of the Working Group on Digital Lending.
Responsible AI means good business for all
When AI-driven decisions are fair, respect privacy and are not opaque, they foster customer confidence
Our Response to the Report on AI Governance Guidelines Development released by the Ministry of Electronics and Information Technology
The response presents our thinking on the governance of artificial intelligence (AI). It is divided into two parts. Part A summarises our key inputs which are also presented below in the form of this write-up. Part B provides a section-by-section paragraph-wise detailed feedback as per the Ministry’s Consultation Form requirements.
How to develop trustworthy AI in digital lending
Establishing principle-level guidance on operationalising Responsible AI would induce clarity and confidence
Submission by Dvara Research to the Ministry of Finance as part of Pre-Budget Consultation with the honorable Finance Minister Nirmala Sitharaman, Jan 2nd 2025
The Government of India called for pre-budget consultations in early January 2025. Dvara Research was one of the invitees, and we are once again grateful to policy makers for reposing trust in our work. In the past as well, Dvara Research has been a partner and advisor of choice for key policy-making bodies in the country.
Could we be doing better with consent?
This blog presents a self-assessment checklist targeted at UI/UX designers and AA product managers, enabling them to surface gaps in the design of their consent artefacts especially in relation to the vulnerable customer.
