Comments on Draft Amendment Directions on ‘Conduct of Regulated Entities in Recovery of Loans and Engagement of Recovery Agents’, dated 20th May 2026

The Draft Amendments provide detailed guidance to relevant regulated entities (REs) on the loan recovery process, including mandatory certification for recovery agents, safeguards against harassment, grievance redressal mechanisms, and compensation for wrongful use of technology-based mechanisms.
Comments on the Draft Amendment Directions Non-Banking Financial Companies – Registration, Exemptions and Framework for Scale Based Regulation, dated 10 April 2026

On 10 April 2026, the Reserve Bank of India released the “Draft – Reserve Bank of India (Non-Banking Financial Companies – Registration, Exemptions and Framework for Scale Based Regulation) Second Amendment Directions, 2026”. The Draft Amendments provide a new methodology to classify Non-Banking Financial Companies (NBFCs) in the Upper Layer of the scale-based regulatory framework, […]
Comments to the Discussion Paper – Exploring safeguards in digital payments to curb frauds

In this response, we present our comments to the paper. We divide our comments into three sections.
Consumer Protection: Recent developments on the supervisory front in Developing Countries
As part of our series of posts on Consumer Protection, in this post Deepti George of IFMR Finance Foundation interviews Denise Dias of CGAP. Denise specializes in prudential banking and microfinance regulation and supervision, and shares valuable insights with us in this interview.