UPI’s democratised cashless payments but not grievance redressal

While the Aadhaar Enabled Payment System (AePS) has emerged as the foundational technology enabling cash-in cash-out (CICO) across the country, efforts by bad actors to defraud banking customers through it continue to be a pressing concern

Medium-to-low digital proficiency users experience anxiety when they have to use in-app mechanisms to deal with problems. It has got to do with designs that do not account for user proficiency and expectations. A few changes could uplift the experience for all users

This blog presents a self-assessment checklist targeted at UI/UX designers and AA product managers, enabling them to surface gaps in the design of their consent artefacts especially in relation to the vulnerable customer.

This is the second in a series of blogs which describe our efforts towards building an effective in-app GRM for India’s consumers

This is the first in a series of blogs which describe our efforts towards building an effective in-app GRM for India’s UPI users

The new proposals can significantly increase the number of RIAs by relaxing the requirement of having a Master's degree and prior work experience and by lowering net-worth requirements.