Credit Demand of FPOs – A Credit Market Estimation Exercise
This article aims to provide a preliminary estimate of the credit requirements of FPOs, drawing on the experience of professionals who have been closely associated with FPOs for several years in their development and operations.
Towards Customer-Centric KYC: RBI’s 2025 Amendments from a Financial Inclusion Lens
In this blog post, we analyse the changes in the direction and weigh them through the lens of customer protection and long-term sustainability. We also offer suggestions on streamlining the KYC updation (re-KYC) exercise without adding to systemic risks.
Response to the Department of Post’s DHRUVA Policy Document
In this document, we present our response to the policy document on DHRUVA (Digital Hub for Reference and Unique Virtual Address): The Digital Address DPI, hereafter referred to as the ‘policy document’, published by the Department of Posts in May 2025.
Comments to the Consultation Paper on Guidelines for Responsible Usage of AI/ML In Indian Securities Markets, dated 20 June 2025
The Consultation Paper sets out the landscape of use cases of AI prevalent in the Indian Securities Market.
In-Pro: Quarterly Dispatch on Financial Inclusion & Social Protection
IN FOCUS: FINANCIAL LIVES OF POOR HOUSEHOLDS 5 min read Arun and his family live in a rural town in Odisha. He is the sole income earner of his family. Arun is a part- time small holding farmer. He also works as an agri- labourer on his neighbour’s farm to support his family’s expenses. For […]
Stages of Exclusion in Rajasthan’s Mukhyamantri Ayushman Aarogya Yojana: Findings from a Citizen Survey
The survey was conducted between March and April of this year in partnership with Gram Vaani, a social technology company, in seven districts of Rajasthan: Ajmer, Alwar, Bharatpur, Bundi, Dausa, Deeg, and Jaipur.
Responsible AI in digital lending
Fairness, explainability and human-in-the-loop principle are vital elements of Responsible AI
Our Observations on the Draft Banning of Unregulated Lending Activities (BULA) Act by the Ministry of Finance (MoF), GoI
On 13 December 2024, the Ministry of Finance, Government of India (MoF) released the draft Banning of Unregulated Lending Activities (BULA) Act. This aligns with recommendations made in the Report of the Working Group on Digital Lending.
Unpacking Customers’ Trust: How do Customers come to Trust Digital Lenders?
By studying people’s instinctive, unguided ‘trust-decisions’, we hope to uncover their mental models of trust. More specifically, we aim to (i) articulate the expectations that customers have of trustworthy lenders, (ii) help lenders design their products in a manner consistent with the customer’s expectations, and (iii) translate these principle-level expectations into processes that lenders may adopt in their customer service to become trustworthy.
Responsible and Trustworthy AI in Digital Lending: From Principles to Practices
This Whitepaper unpacks what RTAI would mean in the context of digital lending. While the term Responsible AI has been adequately conceptualized in academia and elsewhere, it still needs to be coherently contextualized to specific domains.
