Independent Research and Policy Advocacy

In-Pro: Quarterly Dispatch on Financial Inclusion & Social Protection

IN FOCUS: FINANCIAL LIVES OF POOR HOUSEHOLDS 5 min read Arun and his family live in a rural town in Odisha. He is the sole income earner of his family. Arun is a part- time small holding farmer. He also works as an agri- labourer on his neighbour’s farm to support his family’s expenses. For […]

Unpacking Customers’ Trust: How do Customers come to Trust Digital Lenders?

By studying people’s instinctive, unguided ‘trust-decisions’, we hope to uncover their mental models of trust. More specifically, we aim to (i) articulate the expectations that customers have of trustworthy lenders, (ii) help lenders design their products in a manner consistent with the customer’s expectations, and (iii) translate these principle-level expectations into processes that lenders may adopt in their customer service to become trustworthy.

Financing Regenerative Agriculture in India

In this paper, we aim to identify the challenges and opportunities in financing regenerative agriculture within the context of smallholder farming in India and offer suggestions for enhancing the financing of regenerative agriculture in the country.