Independent Research and Policy Advocacy

Comments dated 14 April 2017 on the draft circular on “Master Directions on Issuance and Operation of Pre-paid Payment Instruments (PPIs) in India” (Draft Circular) released by the Reserve Bank of India (RBI)

The Future of Finance Initiative (FFI) is housed within the IFMR Finance Foundation (IFF) and aims to promote policy and regulatory strategies that protect individuals accessing finance given the sweeping changes that are reshaping retail financial services in India. Our vision is for every individual to have universal access to suitable financial services using a range of channels that enable them to transact securely and confidently.

A Brief Comparison of Ombudsmen Frameworks – Part 2

Following our initial post on a brief comparison of grievance redressal mechanisms existing in India for financial services, at first glance it can be seen that there is considerable variation in the process elements among the various sector ombudsmen.