Independent Research and Policy Advocacy

Abhishek Mukherjee Dvara

Abhishek Mukherjee

Research Associate
Save Author

Abhishek is a Research Associate with the Social Protection Initiative. He takes keen interest in mobility, spatial analysis, and rural development. Prior to Dvara Research, he was working as a Research Associate at Indian Institute of Management Ahmedabad, where he worked on developing sustainable framework for gold mining as an opportunity for rural development in India. He holds a Master’s in Economics from Gokhale Institute of Politics and Economics.

Focus policy initiatives

Social Protection Initiative



Filter Author's Work

  • All
  • Blogs
  • Consultation Responses
  • Research Reports

Featured work by this author

Related authors

March 21, 2024 | Dvara Research

Business correspondent (BC) agents are crucial last-mile infrastructure that support India’s vision for efficient, population-scale delivery of financial and other government services using Digital Public Infrastructure (DPI). These agents primarily facilitate cash deposits, cash withdrawals (together known as cash-in cash-out or CICO), and optionally facilitate access to insurance, savings products, and various welfare schemes for rural and low-income India.

March 1, 2024 | Dvara Research

 Our response covers two themes: Leading from a customer protection perspective, our comments emphasise the need for the prospective SRO to have duties towards the customers, at par with responsibilities towards the regulator.

January 30, 2024 | Dvara Research

In this blogpost, we present our comments primarily to the former, but significantly implicating the latter. We include both frameworks since they cover similar subject matter – the creation of an SRO.

April 13, 2023 | Dvara Research

In this blog, we propose a framework for evaluating agent success through a customer protection lens; this can potentially be deployed as a tool to determine agent success while also allowing stakeholders to identify context-specific levers to improve outcomes for the customer.