This post is the third in a series on Social Security for the Indian Unorganised Sector.

This post is the first in a series on Social Security for the Indian Unorganised Sector.

The Mor Committee Report offers a radical take on client protection, built around the concept of a legal right to suitability.

The Committee on Comprehensive Financial Services for Small Businesses and Low Income Households, set up by the RBI in September 2013, was mandated with the task of framing a clear and detailed vision for financial inclusion and financial deepening in India.

This post is in response to an article, “Loan Defaults Versus Over-indebtedness in Rural Tamil Nadu”, published on the CGAP blog on June 10th, 2013.

On a recent visit to MFIs working in eastern Uttar Pradesh, we chanced upon some great innovations and field practices, which are clearly taking customer focus to the next level. In this post, I elaborate on the innovation we saw at Utkarsh Microfinance in Varanasi.

India’s regulatory architecture has been driven by the creation of product-specific regulators. We have multiple regulators: Reserve Bank of India (RBI) that regulates savings and credit,

Why does consumer protection assume so much more significance in financial services, more so than perhaps for other services? Financial services don’t have fixed characteristics.

The absence of secondary markets for corporate bonds in India is arguably the single most important reason for this market not seeing the kind of growth one would expect.

The previous post covered the process of “Suitability” in financial services. Here, we cover aspects of the legal and regulatory structure that will aid in establishing an effective Suitability regime in India.