Beni Chugh

In the first blog of this series of two, we break down (i) the Committee's methodology, (ii) key insights on the current state of AI adoption, (iii) FREE AI Framework and (iv) its recommendations.

This blog is based on the recent uptake in conversations on the reformation of the know-your-customer (KYC) process in the financial sector. We find the periodicity of the current KYC system to be of concern for various reasons. The periodic updates of KYC present a burden on the customer to validate themselves every few years, failing which they are at risk of being excluded from the financial system.

In this document, we present our response to the policy document on DHRUVA (Digital Hub for  Reference and Unique Virtual Address): The Digital Address DPI, hereafter referred to as the ‘policy  document’, published by the Department of Posts in May 2025.   

The Consultation Paper sets out the landscape of use cases of AI prevalent in the Indian Securities Market.

Fairness, explainability and human-in-the-loop principle are vital elements of Responsible AI

By studying people’s instinctive, unguided ‘trust-decisions’, we hope to uncover their mental models of trust. More specifically, we aim to (i) articulate the expectations that customers have of trustworthy lenders, (ii) help lenders design their products in a manner consistent with the customer's expectations, and (iii) translate these principle-level expectations into processes that lenders may adopt in their customer service to become trustworthy.

This Whitepaper unpacks what RTAI would mean in the context of digital lending. While the term Responsible AI has been adequately conceptualized in academia and elsewhere, it still needs to be coherently contextualized to specific domains.

The response presents our thinking on the governance of artificial intelligence (AI). It is divided into two parts. Part A summarises our key inputs which are also presented below in the form of this write-up. Part B provides a section-by-section paragraph-wise detailed feedback as per the Ministry’s Consultation Form requirements.

Establishing principle-level guidance on operationalising Responsible AI would induce clarity and confidence

This blog presents a self-assessment checklist targeted at UI/UX designers and AA product managers, enabling them to surface gaps in the design of their consent artefacts especially in relation to the vulnerable customer.