Independent Research and Policy Advocacy

Why financial service providers, policy makers must evolve to better serve low-income households

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Abstract

The financial lives of low-income households are fundamentally different from those of middle- and upper-income households. And yet, a reflection of this difference is largely absent in the discourse of financial inclusion.The resultant disregard of the distinctive nature of the financial lives of low-income households, by financial service providers and regulators alike, means there are not enough products and sometimes no markets that can fulfill the specific needs and goals.

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