Consent is the most salient part of communication between users and providers of Digital Financial Services (DFS). It is the first step towards safeguarding users’ privacy and interests. However, there are many deficiencies with the consent and notice model for DFS, which are exacerbated for new to technology and constrained users, i.e., users with limited general, digital and financial literacy and first time smartphone users. This is concerning, considering a greater number of users in India are new to the smartphone technology and a large part of our population has limited literacy. In this policy brief, we review the literature to uncover the deficiencies of the consent model and propose measures to improve the consent artefact for new to technology and constrained users.
Read the full report here.