Independent Research and Policy Advocacy

DVARA-IMN BOCW Series

In this series’s of blog posts, we will provide challenges and gaps in the BoCW Act implementation and highlight the viewpoints of multiple stakeholders in the BoCW Act registration and service delivery.

Announcing Call for Proposal – Voice of Aggrieved Customers (VoAC)

The Centre for Customer Protection is announcing a call for proposals for the Voice of the Aggrieved Customer (VoAC) project, under the auspices of CPP. The Centre invites Consumer Groups, Self-Regulatory Organisations (SRO), industry associations, Financial Service Providers (FSPs) including digital FSPs, DFS agents and business correspondents, financial planners/advisors, investigative journalists, institutional and independent academicians, research institutions/think-tanks and scholars to submit proposals to document authentic experiences of customers, in the context of digital financial services and customer protection.

Measurement of financial well-being, a review of the literature

In this paper, we review the literature on what constitutes financial well-being of a
household and how it can be visualised as the outcome of financial inclusion. If financial
well-being can be measured accurately, it can guide both policy makers and financial service
providers on what and where are the gaps in how finance can improve the lives of their
customers.

What should social protection do?

In this post, we set out our vision for what social protection in India should aim to do, and then pose some questions on how we might achieve this.

Designing Health Systems

Health systems are extremely complex, with multiple interacting components which can lead to varied outcomes depending on the context in which
they are placed. Building a systematic understanding is then essential for
designing health systems and reforming existing ones.

Designing Health Systems

In this paper, we propose an analytical framework that provides an overview of the various actors and processes involved in financing, purchasing, provision and provider payments.