Independent Research and Policy Advocacy

Policy initiatives

Center For Customer Protection

This program focuses on solutions that speak to the changing landscape of issues pertaining to financial customer protection in India. It studies how institutional practices in customer protection can build trust and confidence to increase uptake and usage of formal financial products and services among low-income, rural, and women consumers.

Aishwarya Narayan

RESEARCH ASSOCIATE

Aishwarya Narayan

RESEARCH ASSOCIATE

Aishwarya Narayan

RESEARCH ASSOCIATE

Aishwarya Narayan

RESEARCH ASSOCIATE

Aishwarya Narayan

RESEARCH ASSOCIATE

Aishwarya Narayan

RESEARCH ASSOCIATE

Aishwarya Narayan

RESEARCH ASSOCIATE

Aishwarya Narayan

RESEARCH ASSOCIATE

Early Writings

Our Work

October 21, 2025 | Dvara Research

In the first blog of this series of two, we break down (i) the Committee's methodology, (ii) key insights on the current state of AI adoption, (iii) FREE AI Framework and (iv) its recommendations.

October 6, 2025 | IBBI

This paper focuses on Part III of the IBC, which deals with natural persons, proprietorships, and personal guarantors for corporate debt.

September 29, 2025 | Dvara Research

The two worlds of policy research and academic research (in economics) sometimes do intersect, but for the most part, they appear to me to be quite different arenas of inquiry, with different epistemologies and types of truth claims. This blog is about those differences as I see them, having worked in both domains.

September 8, 2025 | State of the Sector Report

This article aims to provide a preliminary estimate of the credit requirements of FPOs, drawing on the experience of professionals who have been closely associated with FPOs for several years in their development and operations.

By Priyadarshini Ganesan, Aashish Argade, IRMA
August 1, 2025 | Dvara Research

In this document, we present our response to the policy document on DHRUVA (Digital Hub for  Reference and Unique Virtual Address): The Digital Address DPI, hereafter referred to as the ‘policy  document’, published by the Department of Posts in May 2025.   

July 17, 2025 | Dvara Research

The Consultation Paper sets out the landscape of use cases of AI prevalent in the Indian Securities Market.

April 29, 2025 | Dvara Research

The survey was conducted between March and April of this year in partnership with Gram Vaani, a social technology company, in seven districts of Rajasthan: Ajmer, Alwar, Bharatpur, Bundi, Dausa, Deeg, and Jaipur.

By Hasna Ashraf, Sowmini G Prasad
April 9, 2025 | The Hindu Business Line

Fairness, explainability and human-in-the-loop principle are vital elements of Responsible AI

By Beni Chugh, Neeraj Sibal, PwC
March 29, 2025 | Dvara Research

By studying people’s instinctive, unguided ‘trust-decisions’, we hope to uncover their mental models of trust. More specifically, we aim to (i) articulate the expectations that customers have of trustworthy lenders, (ii) help lenders design their products in a manner consistent with the customer's expectations, and (iii) translate these principle-level expectations into processes that lenders may adopt in their customer service to become trustworthy.

By Beni Chugh, Hasna Ashraf
March 29, 2025 | Dvara Research

This Whitepaper unpacks what RTAI would mean in the context of digital lending. While the term Responsible AI has been adequately conceptualized in academia and elsewhere, it still needs to be coherently contextualized to specific domains.

By PwC, Beni Chugh, Manvi Khanna, Anubhutie Singh
  • Detecting Over-Indebtedness while Monitoring Credit Markets in India

  • Detecting Over-Indebtedness while Monitoring Credit Markets in India

  • Detecting Over-Indebtedness while Monitoring Credit Markets in India

  • Detecting Over-Indebtedness while Monitoring Credit Markets in India

  • Detecting Over-Indebtedness while Monitoring Credit Markets in India
  • Detecting Over-Indebtedness while Monitoring Credit Markets in India

  • Detecting Over-Indebtedness while Monitoring Credit Markets in India

  • Detecting Over-Indebtedness while Monitoring Credit Markets in India

  • Detecting Over-Indebtedness while Monitoring Credit Markets in India

  • Detecting Over-Indebtedness while Monitoring Credit Markets in India
  • Detecting Over-Indebtedness while Monitoring Credit Markets in India

  • Detecting Over-Indebtedness while Monitoring Credit Markets in India

  • Detecting Over-Indebtedness while Monitoring Credit Markets in India

  • Detecting Over-Indebtedness while Monitoring Credit Markets in India

  • Detecting Over-Indebtedness while Monitoring Credit Markets in India