In this response, we present our comments to the paper. We divide our comments into three sections.
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The Future of Finance Initiative seeks to identify and address new challenges for policy and regulation in India given the waves of digital innovation currently sweeping financial services. Our work in this initiative studies the impacts of digitisation and technological innovation in Indian finance, leading from the consumer perspective on these issues.
Head - Future of Finance
Research Associate
Senior Research Associate
In this response, we present our comments to the paper. We divide our comments into three sections.
In this response, we present four recommendations to the Draft Amendments.
In this response, we present our comments to the Draft Amendment Directions for ‘Advertising, Marketing and Sales of Financial Products and Services by Regulated Entities’ issued by the Reserve Bank of India on February 11, 2026.
This blog is based on the recent uptake in conversations on the reformation of the know-your-customer (KYC) process in the financial sector. We find the periodicity of the current KYC system to be of concern for various reasons. The periodic updates of KYC present a burden on the customer to validate themselves every few years, failing which they are at risk of being excluded from the financial system.
The Consultation Paper sets out the landscape of use cases of AI prevalent in the Indian Securities Market.
In the first blog in our trust series, we laid down the contours of trust. In this blog, we attempt to unpack what the proximate grounds for trusting Digital Financial Services or DFS may be. Trust is the most cited motivator for the adoption of digital financial services or DFS (Kajol et al., 2022). Lack […]
This blog is the first in our trust series where we study trust in digital financial services. This blog attempts to lay down the conceptual contours of trust.
Dvara Research, with the Data Security Council of India (DSCI), co-developed two privacy handbooks directed at FSPs in the insurance and banking sector. The handbooks help FSPs implement data protection in a customer-centric manner throughout the data lifecycle, including in legacy systems.
This blog is about a behavioural study conducted jointly by Dvara Research and Final Mile to uncover mental models that may nudge customers to disengage with consent screens.
Proposal for an outcome-based survey to test the effectiveness of UPI-fraudawareness campaign.
In all our research efforts, we strive to maintain an independent voice that speaks for the low-income household and household enterprises. Our ability to perform this function is significantly enhanced by our commitment to disseminate as a pure public good, all the intellectual capital that we create.
