Independent Research and Policy Advocacy

Policy Initiatives

The Future Of Finance Initiative

The Future of Finance Initiative seeks to identify and address new challenges for policy and regulation in India given the waves of digital innovation currently sweeping financial services. Our work in this initiative studies the impacts of digitisation and technological innovation in Indian finance, leading from the consumer perspective on these issues. 

Anubhutie Singh Dvara

Anubhutie Singh

Research Associate

Beni Chugh Dvara

Beni Chugh

Head - Future of Finance

Our Work

January 18, 2024 | Dvara Research

In the first blog in our trust series, we laid down the contours of trust. In this blog, we attempt to unpack what the proximate grounds for trusting Digital Financial Services or DFS may be.  Trust is the most cited motivator for the adoption of digital financial services or DFS (Kajol et al., 2022). Lack […]

October 19, 2023 | Dvara Research

This blog is the first in our trust series where we study trust in digital financial services. This blog attempts to lay down the conceptual contours of trust.

August 24, 2023 | Dvara Research

Dvara Research, with the Data Security Council of India (DSCI), co-developed two privacy handbooks directed at FSPs in the insurance and banking sector. The handbooks help FSPs implement data protection in a customer-centric manner throughout the data lifecycle, including in legacy systems.

By Beni Chugh, Srikara Prasad, The Data Security Council of India
August 14, 2023 | Dvara Research

This blog is about a behavioural study conducted jointly by Dvara Research and Final Mile to uncover mental models that may nudge customers to disengage with consent screens.

By Finalmile, Dvara Research
August 7, 2023 | Dvara Research

Proposal for an outcome-based survey to test the effectiveness of UPI-fraudawareness campaign.

By Beni Chugh, Lakshay Narang
August 7, 2023 | Dvara Research

This study presents the design of an Outcome Based Survey crafted to evaluate the effect that UPI-fraud-awareness campaigns have in reducing individuals’ propensity to engage with fraudulent communication.

By Beni Chugh, Lakshay Narang
July 28, 2023 | Dvara Research

MFIN India and Dvara Research partner to gather insights on users’ experience of navigating the MFIN-Customer Grievance Redress Mechanism (MFIN-CGRM). The study deploys mixed methods — a primary survey of over 300 users, stakeholder interviews and desk research to understand the user-centricity of the MFIN-CGRM.

May 15, 2023 | Dvara Research

This post presents design elements that providers can use to make the consent artefacts more effective for constrained users. These design recommendations emerge from the insights from an immersive behavioural field study we conducted with 60 constrained customers through a gamified simulation of an AA transaction.

By Srikara Prasad, Beni Chugh, Nishan Gantayat, Anushka Ashok
February 13, 2023 | ThePrint

Unlike terms & condition document, key facts statement is a simple, page-long snapshot of key information about a loan. However, depth of information it offers can be shallow.

By Srikara Prasad
December 23, 2022 | Dvara Research

In this post, we present our findings from our literature review based on which we conducted the behavioural study.

By Beni Chugh, Srikara Prasad, Nishan Gantayat, Anushka Ashok