The Future of Finance Initiative seeks to identify and address new challenges for policy and regulation in India given the waves of digital innovation currently sweeping financial services. Our work in this initiative studies the impacts of digitisation and technological innovation in Indian finance, leading from the consumer perspective on these issues.
In this blog post, we present our comments to the Report of the Working Group on Digital Lending including Lending through Online Platforms and Mobile Apps, November 2021 (the Report) in response to the call for comments from all stakeholders by the Reserve Bank of India (RBI).
Providing a human interface at crucial touch points such consent, disclosure, and grievance redressal will allow for trust in fintech to rise, driving financial inclusion
In this policy brief, we review the literature to uncover the deficiencies of the consent model and propose measures to improve the consent artefact for new to technology and constrained users.
Disruptive innovations (mainly through digitalisation) are resulting in a change in the structure of markets and their functioning, emergence of new business models as well as new products and processes (Organisation for Economic Co-operation and Development, 2017).
This post explores the promise of the Online Dispute Resolution (ODR) systems in improving the quality of redress available to consumers
We undertook a study of how digitisation through mobile phones plays out among women and In this brief, we present findings relevant to financial service providers
India’s post-GFC digital financial inclusion project has been conveyed by an officially constructed polysemic narrative that connotes three distinctive semantic fields: (a) post-colonial Indian developmental policies; (b) post-GFC financialising neoliberal financial inclusion programmes; and (c) traditional Hindu religious values of money and wealth
This paper provides a snapshot of the way digitisation through mobile phones plays out among women in India, based on a review of literature, semi-structured interviews
This paper seeks to understand the nature of harm emerging from personal data processing activities and its impact on user protection. To this end, the paper analyses how personal data-related harms are unique and distinct from other kinds of harms arising from torts, breach of contract, crime or defects in products and services.
This paper examines the increasing use of dark patterns in digital interfaces and the concerns they raise for consumer protection
In all our research efforts, we strive to maintain an independent voice that speaks for the low-income household and household enterprises. Our ability to perform this function is significantly enhanced by our commitment to disseminate as a pure public good, all the intellectual capital that we create.
