We recently hosted a series of knowledge management sessions at our office, as part of which we had invited Richa Roy of AZB & Partners as one of the speakers.
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This program focuses on solutions that speak to the changing landscape of issues pertaining to financial customer protection in India. It studies how institutional practices in customer protection can build trust and confidence to increase uptake and usage of formal financial products and services among low-income, rural, and women consumers.
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We recently hosted a series of knowledge management sessions at our office, as part of which we had invited Richa Roy of AZB & Partners as one of the speakers.
It is not often that the Supreme Court of India becomes disgruntled by the death of a buffalo. In September 2012, the highest court of the land found itself in just this situation following the death of an insured animal.
The RBI has published on its website the final Charter of Customer Rights for banking customers.
The Mor Committee Report offers a radical take on client protection, built around the concept of a legal right to suitability.
In India, however, it has been applied to the sale of derivatives by banks to corporate customers.
The financial crisis of 2008 brought to light many consumer abuses prevalent in the financial services industry.
I recently had an opportunity to read an interesting book on farmer suicides in the Yavatmal district of Maharashtra by Secretary Health Meeta Rajiv Lochan1 (meeta29 [at] hotmail.com) and Professor Rajiv Lochan2 (mrajivlochan [at] hotmail.com).
The previous post delineated the Indian context for finance and suitability as part of our Consumer Protection series. This post delves deeper into the conceptual discussions on suitability as the new paradigm for financial sector regulation in India.
This post aims to establish the conceptual justification for why suitability should form the central principle underlying consumer protection in India. The following posts in the three part series will dive deeper into the implementation aspects of ‘suitability’.
Our earlier post covered the second approach to consumer protection that was discussed in the IFMR Financial Systems Design Conference 2012. This post carries details of the third session that discussed a framework for consumer protection based on the principle of ‘Suitability’.
In all our research efforts, we strive to maintain an independent voice that speaks for the low-income household and household enterprises. Our ability to perform this function is significantly enhanced by our commitment to disseminate as a pure public good, all the intellectual capital that we create.
